Home / Course catalog / Tone of Voice (CWP-6)

2. MOE911 SUPERVISOR → Communications with Purpose

Tone of Voice (CWP-6)


Description

When communicating, 57% of your speaking is body language, 37% is TONE OF VOICE,and only 6% is the actual words you say. A persons tone of voice carries significant meaning. A phrase as simple as “I don't know” can be taken in a number of different ways depending on how you decide to express it. Your tone can not only affect how people perceive YOU but also their willingness to listen to you – especially in high stress work environments.

Course Length: 45 min CEU Credits: Course Date: Course Location:

Content
  • CWP-6 Tone of Voice
  • Conversations 1 Job Aid
  • Wellness Job Aid
  • CWP-6 Survey
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: 1 year